Search Results
Log in & Registration
How do I reset my password?

Click Forgot Password on the login page. Enter your email, and follow the link sent to reset it.

How do I update my account?

Log in and click on My Account in the footer to update your details.

↑ Back to top

Shopping & Ordering
Can I change or cancel my order?

Email us here as soon as possible. Changes or cancellations can only be made before dispatch.

Do items stay in my cart?

Items remain in your cart for 24 hours, then return to stock. To remove items, go to Checkout and click the delete icon.

↑ Back to top

Delivery
When will my order be dispatched?
• Orders placed before 11am AEST: dispatched same day
• Orders placed after 11am AEST: dispatched next business day
What are the estimated delivery times?
• Melbourne Metro: 1 business day
• VIC / Sydney / Adelaide: 1–2 days
• Brisbane: 2 days
• NSW / SA / ACT: 2–3 days
• Hobart / TAS / Perth / Darwin: 4–5 days
• QLD / WA / NT: 5–7 days
 
Delivery times are estimates only.
Can I track my order?

Yes. You'll receive an email with a tracking link and consignment number once your order is dispatched.

↑ Back to top

Payment & Security
Is my payment information secure?

Yes. We use encrypted, secure checkout. Credit card details are sent directly to the bank and not stored on our servers.

↑ Back to top

Returns & Exchanges
Can I return an item?

If you change your mind on an item, we will exchange or refund provided you return it within 14 days from the date of purchase, unworn and in its original condition with labels attached and with our original invoice.

↑ Back to top

Other questions
Having a technical issue?

Email our support team here with details of the problem.

↑ Back to top